Service-Level Agreement (SLA)
This Service-Level Agreement (SLA) outlines the level of service that Digitiemarketing.com guarantees to its clients.
1. Service Commitment
We are committed to providing reliable and consistent services with a guaranteed uptime of 99.9%.
2. Support Availability
Our customer support team is available to assist with inquiries and technical issues:
- Email Support: Available Monday to Friday, 9:00 AM to 6:00 PM (EST).
- Response Time: We aim to respond to all support requests within 24 hours.
3. Exclusions
This SLA does not cover service disruptions caused by:
- Scheduled maintenance.
- Third-party service interruptions.
- Events beyond our control, such as natural disasters or cyberattacks.
For more information, please contact us at contact@digitiemarketing.com.